Tagima: Great Value and Warranty
- by Thomas Pullen
Ernie (the head of Tagima USA) just sent out an email today outlining the warranty for Tagima Guitars. Not only are they simply the best guitar available today in their price point, they are now covered by one of the best warranties in the business.
As an expression of confidence in the excellence of the design, materials and workmanship involved in all the various aspects of bringing Tagima USA Guitar Products to you, Tagima USA Corporation of America (hereinafter referred to as “Tagima USA”) provides the following warranty. Please read the entire text in order that you may become familiar with its terms. If you should have any questions, please contact the retailer that sold you the Tagima USA Guitar
Product or contact Tagima USA directly.
CONDITIONS OF LIMITED WARRANTY
If, during the applicable period from the date of original purchase, your Tagima USA Guitar Product is found on authorized inspection to have a defect in material or workmanship, a Tagima USA Service Center will repair such defect without charge for parts or labor. ROUTINE MAINTENANCE WORK AND THE RESULTS OF NORMAL WEAR ARE NOT COVERED BY THIS WARRANTY.
ONE (1) YEAR PARTS AND LABOR:
Tuning hardware, tail piece, bridge, plating, pickguard, vibrato mechanisms, and electronic/electrical components.
Top, neck, back and sides
Tagima USA will replace any individual component that by a competent technical entity is determined to be defective, without charge for parts or labor. Parts replaced under this warranty are warranted for the remainder of the original parts warranty or for 90 days, whichever period is longer. Tagima USA reserves the right to utilize reconditioned parts and subassemblies as warranty replacements in the repair of the product. In the event Tagima USA determines that the unit cannot be repaired, Tagima USA will replace the defective unit with either the same model product or one that is reasonably equivalent. Should warranty service be required, your warranty periods will be extended by the number of days that elapse between the date you report a defect and the date that the unit is repaired.
THIS WARRANTY IS VALID ONLY WHEN A NEW Tagima USA Guitar Product IS PURCHASED
FROM AN AUTHORIZED TAGIMA USA RETAIL- ER AND IS AVAILABLE TO THE ORIGINAL PURCHASER ONLY.
If you wish to obtain the protection of a Tagima USA warranty, you should determine that you are purchasing, or have purchased, your unit from an authorized retailer. Please contact Tagima USA directly if you have any questions regarding the Tagima USA limited lifetime warranty. This limited lifetime warranty is applicable only in the fifty states of the USA and the District of Columbia. It is not applicable in the possessions or territories of the USA or in any other country.
THIS WARRANTY IS THE ONLY WARRANTY, WHICH TAGIMA USA MAKES WITH RESPECT TO YOUR TAGIMA USA GUITAR PRODUCT. TAGIMA USA DISCLAIMS ALL OTHER WARRANTIES RELATING TO THE GUITAR PRODUCT, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE. THERE ARE NO WARRANTIES OTHER THAN THE EXPRESS LIMITED WARRANTY STATED HERE. IN ANY EVENT, TAGIMA USA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAM- AGES.
Some states do not allow the exclusion or limitation of incidental or con- sequential damages and some states do not allow limitations on how long an implied warranty may last; therefore, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights that vary from state to state. In the event any of the provisions of this warranty are found by statute or by applicable administrative or judicial entity to be unenforceable, the remaining provisions shall remain in force.
This warranty does NOT cover expenses incurred due to a lack of understanding of the functioning of the Guitar product when it is operating as designed. Your retailer is also an excellent source of information and should be contacted when needed for assistance regarding the proper operation of your Guitar Product. In order for Tagima USA to provide proper warranty service, it is necessary that the purchaser of a new Guitar or Percussion
Product assume the following responsibilities:
1.Retain proof of purchase documents for the duration of the war- ranty periods. You will be requested by Tagima USA to provide proof of purchase in order to receive warranty service.
2.Notify an authorized Guitar Product retailer of any apparent defects promptly upon their discovery. If your concern has not been resolved within 30 days, contact Tagima USA directly.
3.Permit a Tagima USA Warranty Repair center to provide the applicable warranty service during normal business hours. If you feel a defect exists, contact your Tagima USA guitar dealer in your area authorized to sell Tagima USA guitars. You may also contact Tagima USA directly.
IMPORTANT: DO NOT SHIP your guitar to any service center or to Tagima USA without a Return Authorization. Inbound shipping and insurance charges are your responsibility. No collect shipments will be accepted. Products repaired under warranty will be returned to you prepaid and insured for replacement value only. Insurance coverage in excess of replacement value will be purchased only if requested by you. These costs will be your responsibility and may also include COD charges.
This warranty does not cover the following:
1.Failures that are the result of improper operations, maintenance or repair.
2.Failures that result from abnormal strain, neglect, modification, accidental damage or exposure to extremes in temperature or relative humidity.
3.Products purchased from dealers not authorized by Tagima USA to sell Tagima USA Guitar Product.
4.Products whose trademark, name, or identification numbers have been altered or removed. Guitars marked “by Tagima USA” are not covered by this warranty.
5.Failures traceable to repairs/modifications performed by any one not authorized by Tagima USA to perform such services.
6.Guitars no longer owned by the original purchaser.
7.Normal wear including strings, frets, finish, fingerboard, accidental damage, and abuse.
8.Tone. Tone is based on the subjective perception of the listener. This being the case, it cannot be guaranteed.
Retailers authorized by Tagima USA to sell Guitar Products receive sales and service support materials and training that are not readily avail- able to non-authorized retailers. This being the case, your local authorized retailer is uniquely equipped to respond to any Guitar Product related need you might have. In the event a local retailer is not available, please do not hesitate to contact Tagima USA directly at:
Tagima USA Corporation
Customer Support Department
16351 Gothard St. Suite B
Huntington Beach CA 92647